We can only make changes to your order if it hasn’t been dispatched from our warehouse yet. If it has already been sent and you want to make changes, you’ll have to wait until you receive it, process it as a return through your account on our website and then order the new item or items you want.

You have 14 calendar days to return an item. Just contact our Customer Service Team by email at info@beonitdesign.com.

No refunds will be given if the product has been used beyond simply opening the packaging, for products not in the same conditions they were delivered or that have been damaged after delivery.

You have to include all original packaging, instructions and other documents provided, as well as a copy of the purchase invoice.

The right of withdrawal does not apply to bespoke or custom-made products as they have special characteristics chosen by the client.

You have 14 calendar days from the time you receive it.

If you choose to withdraw and return the product within 14 calendar days, we will refund any payments received, including shipping (except when you chose a more expensive delivery option than the standard delivery offered on the Website) with no undue delay and within 14 calendar days of your notification of withdrawal from the purchase.

If you received the wrong item or a defective product, our Customer Service Team will explain how to return the product, which will be examined when received. Then we will notify you whether it will be replaced or refunded.

The amount paid for products returned because they are defective, when the defect is confirmed, will be refunded in full, including any shipping charges and any cost of return delivery the User incurs.

The item will be replaced or refunded as quickly as possible, always within 14 days of us sending you an email confirming whether we will refund or replace the item in question.

The refund will be processed through the original payment method.